Refund

[Junaide]

I haven't got my refund yet. Its been more than 2 months now

[63johnw]

Hi @Junaide  what is the refund for ? 

[Junaide]

I tried to buy phone from sky and sky has taken £74 from my account as upfront and the phone got cancelled but my money is not refunded yet. Its been 2 months now and all the customer service team was sick, worst customer service ever i have seen in my life. Please give me my money back 

[63johnw]

To get you some help @Junaide  i have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Junaide]

I am not sure sky is going to help me. The worst and disappointing team. Also the customer service team is not from UK, while contacting them i can hear that the person who iam talking to was talking to someone else that how to disconnect this call or they don't want to talk. The rude and disrespectful customer service.

[PandJ2020]

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@Junaide wrote:

I am not sure sky is going to help me. 

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Engage with the forum chat - there's no reason why the refund won't be processed.

[Junaide]

Then why didn't i get my money back. Its been more than 2 months now

[63johnw]

It's a different team dealing with the issue on here @Junaide  so engage with them and see what they say. 

[Junaide]

How can I engage with sky employee 

[PandJ2020]

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@Junaide wrote:

How can I engage with sky employee 

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This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Junaide]

But I am sure that this sick sky won't help 

[PandJ2020]

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@Junaide wrote:

But I am sure that this sick sky won't help 

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It's up to you whether you want to engage here or continue calling Sky.

[Junaide]

I am doing everything possible to get my money back. Calling them and engaging here

[PandJ2020]

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@Junaide wrote:

I am doing everything possible to get my money back. Calling them and engaging here

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Sure, note the instructions about chat bubble here - it's not instant nor real-time chat.

[Junaide]

I was 100% sure that this sick sky won't contact me back.