Refund

[Nitin3]

I was order a mobile phone but order cancel your side but my payment not refend

[Daniel0210 · Accepted solution]

@Nitin3 
It’s possible you may have failed the required credit check(s). Any upfront payment you’ve made should hopefully be refunded after about 14 days. If that time period has elapsed you will need to call Sky to chase it up. 

[Nitin3]

Already 18 left late

[Nitin3]

I was order 15 December now 2 January 

[Daniel0210]

@Nitin3 

Probabky delayed further by the 3 recent bank holidays whereby back office teams have been absent and banks have been closed. 

[Nitin3]

I think i need to wait ??

[Daniel0210]

@Nitin3 

That's up to you. Give Sky a call when the phone lines reopen if you wish. 

[Nitin3]

Refund my order canceled now 3 week complete but refund not done 

[caesarome]

@Nitin3 

If you have another phone you will have to call Sky in the morning about this or use social media and the likes of whatsapp or facebook messenger.

[Nitin3]

I order mobile phone but my order cancelled i ordered 26 December but my payment not refund 

[Daniel0210]

@Nitin3 
I have merged tonights post into your original thread where you stated the same thing. You've previously been given the correct advice. As we are customers here we can't help you further with this. 

If it still hasn't been refunded you’ll need to call Sky to chase it up.