Refund

[Laurenbroom]

Paid my bill as normal but sky have taken an extra 2 payments how do I go about getting this back as I don't have a direct debit even set up so unsure why it's been taken 

[caesarome]

Do you see a credit on your account ?

Regarding the fact Sky took a payment do you have any card payment setup ?

[Laurenbroom]

Yes I'm in credit on my mobile account and my tv account I don't have a payment method set up as I pay it the same day every month 

[caesarome]

The terms and conditions do state that you must have a payment method setup so it might be that Sky have taken in from the card you have been suing each month to make the payment for your mobile and if the same is happening on your TV account then this could be why.

If you leave the credit in place and if it is enough then Sky should use it to pay next months mobile bill unless you want it refunded ?

[Laurenbroom]

They never minded me paying it manually until the last 2 months they have taken out double payments which is annoying as I have other bills to do now iv had 2* £97 go out how long would a refund take 

[caesarome]

From when it is issued it would take between 3-5 working days however I'm not sure if they can actually issue you to you due to having no payment method set up on your account so would you like the messaging team at  Sky to contact you via here tomorrow about this to see what they say ?

At worst you would have to call Sky so a cheque can be sent out to you.

[Laurenbroom]

Yes please that would be great 

[caesarome · Accepted solution]

I have just added a bit to my post above that I have just thought off that might apply.

[Laurenbroom]

Yeah that's fine if someone is able to contact me 

[caesarome]

@Laurenbroom 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page. 

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Laurenbroom]

Thankyou 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Laurenbroom.