Refund needed for upfront payment (£104) on cancelled mobile order

[Namrata1]

Hi everyone,

I recently applied for a Sky Mobile device and paid an upfront cost of £104 after an initial soft credit check. However, I subsequently failed the hard credit check and the order was cancelled by Sky.

The refund for the £104 has been applied to my account as a credit balance, but because the order was cancelled, I do not have an active Sky Mobile account or any monthly bills to pay.

I would like this money refunded to my original payment method (bank account) rather than sitting as a credit. Could a member of the team please help me process a manual refund?

Many thanks.

[Daniel0210]

@Namrata1 

The Community Messaging Team cannot help with this type of refund. You will need to call Sky. 

[Divya2]

Hi i want to activate my sim card but they told me you need to pay previous bills but i did refund this things

[caesarome]

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@Divya2 wrote:

 but i did refund this things

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Not sure what you mean by this but either way you will need to call Sky about this.