Refund and return issues

[Libz1]

Does anyone know what I can do,

I accidently ordered an accessory and submitted a return request the next day, in line with skys policy. I didn't recieve the returns package and I've spent a whole year trying to get one?? Everytime I call I'm being passed around to different departments and being told my case is being escalated to tech but nothing ever happens. Everytime I ring I get someone even more clueless! What can I do to get a returns package as I'm paying for a product I don't need/use. 

[caesarome]

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@Libz1 wrote:

I accidently ordered an accessory and submitted a return request the next day,

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Did you actually receive this device as your wording here seems to suggest you contacted Sky the day after you ordered it so before you received it. 

[Libz1]

Hiya yeah I received it, but you have to submit a refund a day after you order or something.