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Discussion topic: Reference number

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Avatar for Carys1402
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This message was authored by: Carys1402

Message posted on ‎24 Apr 2025 12:46 PM

Reference number

I ordered a new device earlier today and have just been provided with my tracking number. When I typed this into DPD it came up with a parcel that was delivered July 2024. Will this resolve itself or should I contact Sky?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Apr 2025 01:05 PM

Re: Reference number

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@Carys1402 

You might get another reference closer to your delivery and if you don't and want to track it you will have to call Sky about it. 

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This message was authored by: 63johnw

Message posted on ‎24 Apr 2025 03:16 PM

Re: Reference number

Posted by a Superuser, not a Sky employee. Find out more

Hi @Carys1402  i have had this before, it's a reused number and once DPD have the parcel it should update to your information. 

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