This discussion topic has been answered Discussion topic: Recycled numbers
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Message posted on 01 Nov 2025 12:54 PM
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After getting a new mobile phone and supposed new phone number, I now believe that phone number belonged to someone else previously. I have been getting debt collection messages addressed to the same name over the last 3 months., also appointments for beauty treatments and medical.
How do I resolve this issue? Is it possible to get a brand new phone number?
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Message posted on 01 Nov 2025 01:03 PM
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All you can do is to call Sky on 150 and explain this to them to see if they will cancel this one and then send you another one. Even with another sim it could happen again.
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If you need help please provide as much information as you can
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Message posted on 01 Nov 2025 12:57 PM
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Re: Recycled numbers
There are very very few, if any, new numbers and nearly all numbers are recycled I'm afraid.,
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 01 Nov 2025 01:03 PM
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All you can do is to call Sky on 150 and explain this to them to see if they will cancel this one and then send you another one. Even with another sim it could happen again.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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