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Discussion topic: Recurring issue w/ calls, texts & data

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This message was authored by DanW1 This message was authored by: DanW1

Recurring issue w/ calls, texts & data

I have a recurring problem which happens every couple of months, and is happening now - where my phone won't make or receive calls or texts (it doesn't even seem to register that I'm trying to call, and I get a "please insert sim card" message on texts) and my 4G stops working. I try turning my phone off and on and trying airplane mode, neither of which work. It's incredibly frustrating as it feels like I'm paying for half a service.

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Recurring issue w/ calls, texts & data

Posted by a Superuser, not a Sky employee. Find out more

An 'insert SIM' message work imply an issue with your device and/or SIM.

 

You could try ordering a replacement SIM in the first instance.

I am just another Sky customer and my views are my own
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