New mobile/sim not showing in account

[subhuman]

Hi,

I Recently purchased a new phone and Sim. It was purchased using my Sky Account that already has two phones assinged to it however the new one isn't showing in my account.
I work on a busy call desk so can't call Sky but can use a web chat

[caesarome]

This usually happens if for whatever reason the device was not ordered on the account that the other devices are on.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.