Mobile phone swap

[DGW67]

Hi, I sent my old handset back to Sky over 2 weeks ago now. It was tracked and I have proof of delivery but I am yet to hear from them or have the valuation confirmed. Is this unusual or are they currently dealing with a backlog?

Dave 

[caesarome]

The company that handles the returns can take up to 3 weeks to process a return so I would give it another week before chasing this up with Sky.

[DGW67]

Thanks for your reply, it's now 3 weeks and nothing from Sky. I talked on the online chat and even though I have proof of delivery I still haven't had it confirmed that the old handset is being assessed. 

I've swapped before and got a response and valuation a couple of days after sending the phone back. Contacting Sky is so onerous and time consuming and I think they should notify you when there are unexpected delays. 

[DGW67]

I've posted about this issue before and also contacted Sky twice but it's still unresolved.

My old phone was received by Sky at the start of October and I have received no confirmation, so I've contacted them on two occasions and been informed that the phone has been evaluated and the value agreed etc. However, I still haven't received the credit or any communication. 
Surely this isn't the normal level of service - nearly 6 weeks?  Dave 

[caesarome]

It might be worth putting a complaint in by filling in the online form here:

https://www.sky.com/help/articles/how-to-make-a-complaint