This discussion topic has been answered Discussion topic: Re: My order was cancelled
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Message posted on 19 Jul 2024 09:31 AM
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Hello my order has been cancelled and my money not returned yet
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Message posted on 19 Jul 2024 09:59 AM
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After presumably failing a credit check any upfront payment you’ve made should hopefully be refunded after about 14 days.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 19 Jul 2024 09:43 AM
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Re: My order was cancelled
When did you place the order ?
When was it cancelled ?
Does your account show a credit on it ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 19 Jul 2024 09:59 AM
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After presumably failing a credit check any upfront payment you’ve made should hopefully be refunded after about 14 days.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 19 Jul 2024 02:49 PM
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Re: My order was cancelled
- i was order thursday and they are cancel thursday the same day at 15:55 evening. yes my account showing credit
@caesarome wrote:When did you place the order ?
When was it cancelled ?
Does your account show a credit on it ?
Message posted on 19 Jul 2024 02:57 PM
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Re: My order was cancelled
So within 14 days of whichever Thursday you are referring to. Refunds for this is not something the Messaging Team on here can help with.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 19 Jul 2024 06:51 PM
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Re: My order was cancelled
But how can I wait until 14 days and then cancel my order I need my money now back
Message posted on 19 Jul 2024 06:57 PM
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Re: My order was cancelled
@Ismailamri
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
We are customers here like you. We can't make that refund happen any quicker.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 20 Jul 2024 01:08 PM
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Re: My order was cancelled
My order has been cancelled and the money not returned I need my money to get another phone from other shop please I can't wait 14 days
Message posted on 20 Jul 2024 01:11 PM
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Re: My order was cancelled
@Ismailamri wrote:
My order has been cancelled and the money not returned I need my money to get another phone from other shop please I can't wait 14 days
The correct advice has already been provided. Nothing has changed.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 20 Jul 2024 01:15 PM
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Re: My order was cancelled
What can I do now
Message posted on 20 Jul 2024 01:17 PM
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Re: My order was cancelled
Call Sky.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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