My order was cancelled

[Ismailamri]

Hello my order has been cancelled and my money not returned yet 

[caesarome]

@Ismailamri 

When did you place the order ?

When was it cancelled ?

Does your account show a credit on it ?

[Daniel0210 · Accepted solution]

@Ismailamri 

After presumably failing a credit check any upfront payment you’ve made should hopefully be refunded after about 14 days.

[Ismailamri]

• i was order thursday and they are cancel thursday the same day at 15:55 evening. yes my account showing credit 

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  @caesarome wrote:
  

  @Ismailamri 

  When did you place the order ?

  When was it cancelled ?

  Does your account show a credit on it ?

  ---

  
  

[Daniel0210]

@Ismailamri 

So within 14 days of whichever Thursday you are referring to. Refunds for this is not something the Messaging Team on here can help with.

[Ismailamri]

But how can I wait until 14 days and then cancel my order I need my money now back 

[Daniel0210]

@Ismailamri 
See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

We are customers here like you. We can't make that refund happen any quicker. 

[Ismailamri]

My order has been cancelled and the money not returned I need my money to get another phone from other shop please I can't wait 14 days 

[Daniel0210]

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@Ismailamri wrote:

My order has been cancelled and the money not returned I need my money to get another phone from other shop please I can't wait 14 days 

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@Ismailamri 

The correct advice has already been provided. Nothing has changed. 

[Ismailamri]

What can I do now

[caesarome]

Call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home