ORDERS

[sophiemould]

I ordered a phone last night but its not coming up in my orders

[caesarome]

It can sometimes take up to 24 hours for it to appear via your orders so perhaps it will show up sometime later today.

[sophiemould]

how will i know before then if my order has gone through?

[caesarome]

If it has gone through then the latest on your order can be found here:

https://www.sky.com/ordertracking

Failing that give Sky a call tomorrow if nothing is showing there.

[sophiemould]

all it says is this?

[caesarome]

Due to the global IT issues Sky's phone lines were down earlier today which is why you are seeing that message which is why I would suggest leaving it until tomorrow.

[sophiemould]

it still hasnt said anything

[caesarome]

In that case you will need to call for an update.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home