Mobile account not appearing in My Sky

[DV10CAP]

I am having exactly the same issue. I have lost all access to my 3 sky Sims via the my sky app and when I click on the mobile tab then "manage" it just keeps showing me new phones.

[caesarome]

@DV10CAP 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19 · Accepted solution]

After speaking with DV10CAP we accessed the account and discovered they were logging in with the wrong Sky ID.

Once they logged in with the correct details they were able to view their Mobile account accordingly.

It was a pleasure speaking with you DV10CAP and thanks again.