Can’t access my SKY MOBILE account on Sky App or online. Please help!

[Amystaff35]

Hi I cant access my sky mobile account it is asking me to link it but then saying unavailable at this time I have being trying now for 4 days I cannot access my piggybank.

[caesarome]

@Amystaff35 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Amystaff35]

Do I need to keep this page open ?

[caesarome]

Sorry, I forgot to say it will be sometime tomorrow morning that Sky will sent the chat invite so you can log off here now if you want and check back later in the morning.