@megari
I presume this is following a device theft or loss.
As per Skys website ~
"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to look for that, not proof of usage as in the bills."
So look for your credit agreement which will be in your message centre:
https://www.sky.com/mymessages
It may also be a good idea to register any loss/theft on the Immobilise website https://www.immobilise.com
▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
