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Discussion topic: Problems with internet when away from home.

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Gibster
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Problems with internet when away from home.

‎07 Feb 2025 03:46 PM

Hi,

Recently upgraded my and my wifes phones to the Samsung S24 from the S20.

Changed sims no problem and smartswitch all ok however when we are out of the house we don't get any internet access.

Any ideas on how to fix this would be appreciated.

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caesarome
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Superuser
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Re: Problems with internet when away from home.

‎07 Feb 2025 04:04 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gibster 

I take it you have mobile data turned on ?

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Gibster
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Re: Problems with internet when away from home.

‎07 Feb 2025 04:15 PM

Yes, mobile data is def on.

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63johnw
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Superuser
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Re: Problems with internet when away from home.

‎07 Feb 2025 04:17 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gibster  have you checked the correct APN settings are stored on your phones ? 

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Gibster
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Re: Problems with internet when away from home.

‎07 Feb 2025 04:25 PM

Hi 63@johnw

Reset them when we got the new phones.

Will try the reset again, thanks.

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63johnw
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Superuser
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Re: Problems with internet when away from home.

‎07 Feb 2025 05:23 PM

Posted by a Superuser, not a Sky employee. Find out more

Can you see them @Gibster ? 

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Gibster
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Re: Problems with internet when away from home.

‎07 Feb 2025 05:30 PM

Yes i can👍

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Ann782
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Re: Problems with internet when away from home.

‎08 Feb 2025 09:06 AM

I have the same problem , cannot find any answers
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