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Discussion topic: Problems with internet when away from home.

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Message posted on ‎07 Feb 2025 03:46 PM

Problems with internet when away from home.

Hi,

Recently upgraded my and my wifes phones to the Samsung S24 from the S20.

Changed sims no problem and smartswitch all ok however when we are out of the house we don't get any internet access.

Any ideas on how to fix this would be appreciated.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎07 Feb 2025 04:04 PM

Re: Problems with internet when away from home.

Posted by a Superuser, not a Sky employee. Find out more

@Gibster 

I take it you have mobile data turned on ?

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Message posted on ‎07 Feb 2025 04:15 PM

Re: Problems with internet when away from home.

Yes, mobile data is def on.

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Message posted on ‎07 Feb 2025 04:17 PM

Re: Problems with internet when away from home.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gibster  have you checked the correct APN settings are stored on your phones ? 

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Message posted on ‎07 Feb 2025 04:25 PM

Re: Problems with internet when away from home.

Hi 63@johnw

Reset them when we got the new phones.

Will try the reset again, thanks.

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Message posted on ‎07 Feb 2025 05:23 PM

Re: Problems with internet when away from home.

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Can you see them @Gibster ? 

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Message posted on ‎07 Feb 2025 05:30 PM

Re: Problems with internet when away from home.

Yes i can👍

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Message posted on ‎08 Feb 2025 09:06 AM

Re: Problems with internet when away from home.

I have the same problem , cannot find any answers
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