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Discussion topic: Problem with activating my e sim and change on billing address

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Avatar for MuhammadAliRaza
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This message was authored by: MuhammadAliRaza

Message posted on ‎06 Aug 2026 06:29 PM

Problem with activating my e sim and change on billing address

Hi, I have tried to install e sim using the Qr code and I have tried manually as well but it says cannot be added. 
And I want to change my address on the billing to my current one.

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎06 Aug 2026 07:05 PM

Re: Problem with activating my e sim and change on billing address

Posted by a Superuser, not a Sky employee. Find out more

Hi @MuhammadAliRaza  have a look here. 

https://www.sky.com/help/articles/esim-sky-mobile

 

The address on your sky mobile account can only be changed by calling sky, on 150 from a sky sim. 

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