Problem activating sim

[Abbyh89]

I've just received my new phone from Sky after deciding to leave 3. 
I have a PAC code from 3 to transfer over my number however when I'm trying to activate my new sim, I'm putting in the sim number from sky and the PAC code as requested and I keep just getting an error message something along the lines of there's a problem activating your sim, please contact your previous supplier for a PAC code....

but I've tried to get a new one and they've said that one is correct and is valid until 17th July so I'm not sure who needs to sort the problem Sky or 3 .. has anyone else had any issues with this?

[caesarome]

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@Abbyh89 wrote:

however when I'm trying to activate my new sim, I'm putting in the sim number from sky

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I'm not sure what you mean by sim number so are you using the activation number that came with the sim, if you are and this is what is returning this error then you will need to use another phone to contact Sky on to see if they can activate it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.