Prepaid packaging to return phone

[Elss1]

I don't understand the prepaid packaging instructions. I'm worried about breaking the box and then not being able to return my old phone. Is there anyone that can describe what I need to do step by step please? The instructions just aren't clear enough to me!

[Lisa-P1987]

Here's some more info about returns. 

Mobile phone, tablet or laptop returns | Sky Help | Sky.com | Sky Help | Sky.com

[63johnw]

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@Lisa-P1987 wrote:

Here's some more info about returns. 

Mobile phone, tablet or laptop returns | Sky Help | Sky.com | Sky Help | Sky.com

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Hi @Lisa-P1987  i think @Elss1  is actually struggling to understand the instructions on how to fold the box that comes for them to return the device. 

[Tom-W19]

Hi @Elss1 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147