Poppip

[Jon+jack]

I'm returning aunsued phone,not activated SIM do I need to for it to be cancelled

[caesarome]

@Jon+jack 

If you are still in a contract with this so are still paying an amount each month then you can not just return it other than doing this via a swap or upgrade.

Even if you have paid it off in full it will now belong to you so can not be returned to Sky.

[Jon+jack]

I'm returning a unused phone.do I need to cancel the SIM contract although I haven't activated the SIM

[caesarome]

@Jon+jack 

You asked the same question earlier so can you reply and answer my question:

Are you cancelling within the cooling off period ?

[Daniel0210]

@Jon+jack 
Please still answer the points raised by @caesarome 

If you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through their returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund