Poor signal and mobile data

[Johnsey1]

I have been with sky mobile for 5 years +. Over the past 4 weeks I have struggled to get decent levels of signal around the west malling, Tunbridge wells area. During this period the mobile data has also been poor with 3G at best. What are Sky doing to rectify the poor signal and data service around this part of Kent.

[PandJ2020]

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@Johnsey1 wrote:

What are Sky doing to rectify the poor signal and data service around this part of Kent.

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What did they say when you asked them?

[debyoung76]

Have had the same issues in North Leeds. Ive contacred Sky so many times and they just say its mast issues, but these mast issues have been goijg on for weeks. They refuse to reimburse me for poor levels of service and will xharge me if i lewve. Awful aervice ans been with them for 5 years. 

[PandJ2020]

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@debyoung76 wrote:

...and will xharge me if i lewve. Awful aervice ans been with them for 5 years. 

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Once you've had a SIM contract then it's free to leave after 12 months.  (Will be reset if you recontract)

[Daniel0210]

@debyoung76 

If it is a mast issue Sky, and customers like yourself, will be relying on a third party company to fix as Sky don't own or maintain any mobile masts. 

[Butterbowl]

Poor signal for 6 weeks now, had 2 technicians out and still not rectified, I'm fed up now as I work from home. It is affecting my mobile and tablet, message I get says Poor slow connection, I need to go to a provider that can assist. Been at this address for 11 months, used to be perfect, what changed !

[Daniel0210]

@Butterbowl 

Your issue sounds like a broadband problem not a mobile (mast) issue which is the subject of the thread you've piggybacked on on the Mobile board.