Any help would be appreciated. I just want to say I have spoken to customer services after trawling the internet for numbers and they tried to help but it's difficult remotely, so I tried to speak to a real person, so I looked up a Sky shop and my nearest was three quarters of an hour away, I looked up the details of the shop and phoned up in advance to check they could and would help. When I arrived the "shop" was actually a pop up stand with a couple of seats and a less than helpful employee. She took a Quick Look at my phone and suggested I call customer services, when I explained all the steps I had taken with the gentleman in customer services she said "well maybe get a pay as you go sim and try again." All I want is to be able to make and receive phone calls and text messages as this is my only form of communication with my elderly father and the rest of my family.
