Piggyback rollover amount query

[Steve+Hull]

What department do I need to raise an unexpected large drop of Gb for period May/June.

[caesarome · Accepted solution]

@Steve+Hull 

If by this you mean you have lost a large amount of saved data then what has happened will have been explained in an email or letter you were sent last April. Basically saved piggybank data in remains it for 12 months so any that have been in longer than this has now been removed.

[Steve+Hull]

Hi, thanks for  update, although I need to work out why I lost 183gb  in the May/June period, when I only have 25 gb between 2 mobiles every month. Will need yo check.on when my contract started and hence accumulated up to April.

Thanks again

[caesarome]

That would be because all spare data on these mobiles each month will roll to the piggybank so clearly you are on to higher data package for what you actually use on them both each month.