New to SKY mobile since April.
I discovered i cannot make normal calls on my new device.
Called helpline twice, person advised I'd need a new handset.I was of the opinion the problem may be my sim( rightly or wrongly).
She insisted I should gave a new device, this would cure my problem.She asked me to sign a new contract within 30 days and a new device would be sent.I did not so it was cancelled.
Still unable to make calls" not registered on this network" message appears.phone appears to do everything else.
I got 2nd bill tiday- instead of £23 my contract is now £ 24 plus they've added £15 ( monthly cgsrge) fir the replacement handset they DID NOT SEND.
Is there some setting on my device i need to tweak?
Is this a handset problem or a SIM problem?
Why is SKY mobile live chat always ' unavailable?
Why is there no dedicated email ?
I've had to resort to ' complaints' where I got an online form.....a week later I still await a reply.
I'm guessing I will have to call yet again( with somebody else's phone) to see if SKY will sort all this out!
Surely I can't be that stupid? Is it me,or is it SKY??
Any thoughts clever sensible people?
Thank you!
