Physical Sim / E Sim

[Dave19623]

Hi , I need to change my current sim to an eSIM as I have upgraded my phone from S   20  to S26 . My physical sim can not recieve texts to the number , i do get emails. The sim does not even register anymore. Id like to keep my old number and recieve a esim of that number however i cant do it as Sky send verification to old number and i dont recieve it . Ive spoke to Sky twice about this with no results  . They sent me a new sim what did not have my old number on it , and i asked for a E sim  of my old number  with no result. Very dissapointed that i will have to change to the new  mobiles number . Locked in 3 yr contract  now and unhappy re this situation i thought Sky would of helped me sort this out ? !

[PandJ2020]

Sky cannot send a SIM with any number on it.  That's not how SIM's work.

Numbers are assigned during the activation or replacement process (Or via applying a PAC for a number from a different network).

AIUI the S26 takes a physical SIM so no need to convert.

It's not clear what's happened but the usual process is to simply move the old SIM to the new phone and not to activate any new SIM.

[Dave19623]

The old sim is damaged what contains old number and does not show up in my new mobile after a few attempts restarting and following instructions. Or i would of used that Sim ,thanks.

[PandJ2020]

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@Dave19623 wrote:

The old sim is damaged what contains old number and does not show up in my new mobile after a few attempts restarting and following instructions. Or i would of used that Sim ,thanks.

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Then the correct process is to have a SIM sent to you that you activate as a replacement.  (That SIM will then be assigned your existing number)

You can convert a SIM in-place to an eSIM if you wish but there's no advantage with an eSIM.

Any new eSIM you activate will have a new phone number and you cannot transfer numbers within a network.