Phone upgrade

[Rebecca214]

I upgraded my phone and paid the remaining bill off of my old phone to get the new upgrade but my old phone is still on my account and saying I am being billed for it?

[PandJ2020]

Did you return your old phone to Sky?

Did you call Sky to specifically clear the credit on that phone?

Or is it a 'swap'?

[Rebecca214]

No I didn't swap phones I paid the remaining off my other phone so I could keep it 

[PandJ2020]

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@Rebecca214 wrote:

No I didn't swap phones I paid the remaining off my other phone so I could keep it 

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Ok., did you call Sky to explicitly clear that balance?