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Discussion topic: Phone upgrade
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This message was authored by: Garry46
Message posted on 09 Jan 2026 10:48 PM
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Phone upgrade
Want to upgrade my phone as out of contract but says I have too many devices as limit of but we have 5 phone contracts and a tablet already which is 6?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 09 Jan 2026 10:57 PM
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Re: Phone upgrade
You can't upgrade a device that you have paid off in full however you appear to be at the maximum of 5 as a device like a phone that has been paid off does not count as an active device so you would have 4 phones and the tablet unless any of these have also been paid off in full ?
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