Discussion topic: Phone upgrade
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Message posted on 29 Sep 2026 12:25 AM
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Phone upgrade
I want to upgrade my phone but both the sky website and app are not working, it says your request cannot be requested online, I have tried clearing all history, different web browsers etc but it still has the same error message. How can I go about this without needing to call sky?
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All Replies
Message posted on 29 Sep 2026 03:27 AM
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Re: Phone upgrade
@Nicolej2
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.
If that is still happening in the morning you will need to call. Just dial 150 free from your Sky mobile.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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