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Discussion topic: Phone upgrade billing

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This message was authored by: Lauren2212

Phone upgrade billing

Hi sorry just a bit confused I did an early swap and sent me phone back for an upgrade I've received my new one and was of course expecting my bill to be higher due to having to pay some off still but for some reason my next 3 bills are saying they are £131.45 and then 2 say £130.50  is there anyway anyone can explain this tried to use to chatbot but it's just absolutely useless lol

thankyou in advance 

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This message was authored by: PandJ2020

Re: Phone upgrade billing

Posted by a Superuser, not a Sky employee. Find out more

I would assume your return hasn't been processed yet (takes 3-4 weeks) and the bills are for 2 phones?  What do they show?

 

Any shortfall in the value of the swap and the outstanding credit becomes payable in full on the next bill.

I am just another Sky customer and my views are my own even if you don't like the answers
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