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Discussion topic: Phone system issue

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Avatar for Christlike23
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This message was authored by: Christlike23

Message posted on ‎15 May 2026 08:56 PM

Phone system issue

My phone periodically restarts and resets causing me to review everything anew. Can I have a phone replacement, please
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎15 May 2026 08:57 PM - last edited: ‎15 May 2026 08:59 PM

Re: Phone system issue

Posted by a Superuser, not a Sky employee. Find out more
@Christlike23 wrote:
My phone periodically restarts and resets causing me to review everything anew. Can I have a phone replacement, please

If the phone is faulty you need to speak to Sky, you can't ask for a replacement on a public community.  https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎15 May 2026 09:35 PM

Re: Phone system issue

Posted by a Superuser, not a Sky employee. Find out more

@Christlike23 

It is unlikely Sky will send you a replacement as they will want this one to be sent away to be looked at first.

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