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Discussion topic: Phone swap

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Avatar for JenC84
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This message was authored by: JenC84

Message posted on ‎19 Sep 2026 06:20 PM

Phone swap

I sent my old iPhone 16 back for a swap I've been told is was received last month. But still hasn't been updated on my bill and paying for 2 phones .

 

its been over a month without any update even after I've raised concerns and had to move my payment dates 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎19 Sep 2026 07:20 PM

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

@JenC84 

You might want to put in a complaint about this:


https://www.sky.com/help/complaints

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