My esim doesn't work

[Gijonuda]

My mobile number is currently non-functional, preventing me from making or receiving calls, so I am using a temporary eSIM in the meantime. I would appreciate it if you could resolve this issue as soon as possible, as I am paying for a service that is currently not working.

[PandJ2020]

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@Gijonuda wrote:
 I would appreciate it if you could resolve this issue as soon as possible...

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We're other customers so cannot do that...

Any mast issues here: https://www.sky.com/help/articles/service-status-sky-mobile