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Discussion topic: Phone swap

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Avatar for Vixen1981
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This message was authored by: Vixen1981

Message posted on ‎28 Jul 2026 07:08 AM

Phone swap

I have recently got a new device and i sebt back my old device to go towards paying some of the contract. What is generally the process which Sky follows as sent old device back 7 days ago now and not heard anything.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎28 Jul 2026 07:22 AM

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

@Vixen1981 

This process is apparently taking in the region of 3 weeks to be completed. They have to process the device, check it for damage etc and then determine its valuation. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for Tracy67
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This message was authored by: Tracy67

Message posted on ‎28 Jul 2026 08:41 AM

Re: Phone swap

I have received new phone and need to get the watch. How do I do that

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This message was authored by: PandJ2020

Message posted on ‎28 Jul 2026 09:14 AM

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more
@Tracy67 wrote:

I have received new phone and need to get the watch. How do I do that

Follow the instructions on the order page.

I am just another Sky customer and my views are my own even if you don't like the answers
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