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Discussion topic: Phone swap

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This message was authored by Jimmy241 This message was authored by: Jimmy241

Phone swap

I am writing to seek assistance with the recent phone swap I initiated. I currently have an iPhone 15 from sky and needed a larger device, but not the iPhone 15 Pro Max. Upon receiving the new iPhone 15 Pro, I realized it is the same size as the iPhone 15 I already have.
I would like to return the iPhone 15 Pro that I just received and instead complete the swap with an iPhone 15 Plus which i think is bigger than the one i have. Could you please confirm if this is possible and guide me through the process? I am currently on the third day of the 14-day period given to complete the swap.
I appreciate your prompt response to this matter.

 

Thank you for your assistance.
Jimmy Williams

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

@Jimmy241 The issue is not something anyone here can assist or advise on other than saying you need to call Sky to discuss if its possible.

This message was authored by 63johnw This message was authored by: 63johnw

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jimmy241  as mentioned by @daveNOS  you will need to call sky on 150 to return the new phone and order a new one, for which another credit check will be carried out. 





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