Phone swap

[loopy334570]

I'm trying to upgrade my phone. Swap is available but I keep jetting a messsge saying technical error it's not you it's us please refresh. Been trying for 2 weeks

[caesarome · Accepted solution]

@loopy334570 

A couple of things to try:

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If neither help then call Sky on 150 as they should be able to put this through for you.

[loopy334570]

Thanks. I think perhaps they had an issue as it worked yesterday. Thank you