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Discussion topic: Phone swap

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This message was authored by: Lindapake

Phone swap

Hi I have done phone swap in the passed and know how it works, but when I try it now says I'm not eligible can I ask why ? 

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This message was authored by: caesarome

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

@Lindapake 

You will need to call Sky for help with this as you fellow customers can't say why you are seeing this. 150 is the free number to call Sky on and when you do say nothing and remain on the line when asked anything by the bot.

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This message was authored by: 63johnw

Re: Phone swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lindapake  if your phone is paid off then you can't upgrade/swap you just order a new device, could this be the issue ?

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