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Discussion topic: Phone swap missing
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This message was authored by: Nicola241
Message posted on 14 May 2026 09:07 AM
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Phone swap missing
I sent back my old phone on the 11th of May and on the couriers website it is not updating just says "weve got it" and its been saying that for 3 days. Im worried its gone missing. What should i do?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 May 2026 10:03 AM
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Re: Phone swap missing
There is nothing you can do as you have done your bit by sending it off and as you can show that you have done this you shouldn't have any issues. You might find the couriers website updates over the next few days.
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