Phone order cancelled

[EmmaDock]

I ordered two phones and two SIMs, I had an email saying it was cancelled and then an email saying it was confirmed. Do I need to reorder or has there just been a glitch? I don't want to end up with 4 contracts if the original order is still existing somewhere! 

[Ellskill]

@EmmaDock the confirmation emails and cancelled emails are known to arrive out of sync. I'd say they're probably cancelled, if you order again they'll probably be cancelled again 

[caesarome]

@EmmaDock 

This will have happened if you have failed the second more enhanced credit check that takes place so this will be something you would need to investigate as Sky is not allowed to view your financial records. One credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

[Ellskill]

@caesarome sorry I think your message is aimed at @EmmaDock 

[EmmaDock]

See i thought this, but I checked mine and my fiances scores and there is no issue! 

[Daniel0210]

@EmmaDock 
If you call Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. 

[caesarome]

There must be an issue otherwise you wouldn't have failed the credit check so you will need to do some more digging if you want to find out why this has happened.