Phone number

[Lauren169]

I asked to keep my old phone number but my new number is using my iMessage and FaceTime but won't let me change it on the settings phone 

[caesarome]

@Lauren169 

If Sky has told you that the number transfer has been completed then give this a try:

If this is an iphone refresh the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

[Lauren169]

Thank you, it's finally sorted 😂 I had to take my sim out and put it back it