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Discussion topic: New contract instead of upgrade

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This message was authored by: Harryduncan05

Message posted on ‎09 Feb 2025 12:42 PM

New contract instead of upgrade

I accidently bought a new phone on contract instead of upgrading my current phone, do I have to ring up and return my new phone? 

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This message was authored by: 63johnw

Message posted on ‎09 Feb 2025 12:53 PM

Re: New contract instead of upgrade

Posted by a Superuser, not a Sky employee. Find out more

Hi @Harryduncan05  yes you would need to call sky on 150 for help with this. 

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This message was authored by: caesarome

Message posted on ‎09 Feb 2025 01:01 PM

Re: New contract instead of upgrade

Posted by a Superuser, not a Sky employee. Find out more
@Harryduncan05 wrote:

do I have to ring up and return my new phone? 

If you have received this new phone then yes you will have to call them on 150 to get this sorted. Ordering another one via the upgrade will mean that you will be credit checked again.

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