I reported my phone broken on the 9th February, after putting my details on someone else's account, I was finally able to return it, I have proof it was recieved on the 26th February. Since that date I am still waiting, I phone all the time, to be told different things such as its lost, we found it but Royal Mail kept the phone but not to worry because a colleague from the office was driving it down to me, to its lost again, to its been posted, to its still in review. I am on over 20 hours of speaking to them and for the 5th time my case is apparently escalated. They don't return calls, no emails, I am at a loss at what I am supposed to do, I have been told again tonight that I need to be patient. I am passed around through 5 different advisors every time I ring. Each call is at least 40 minutes long, I get hung up on quite alot to. I am so disappointed in the service.
