Phone mobile

[Asia1986]

I try to take phone on monthly payment but for some reason it was decline.

[Daniel0210]

@Asia1986 
It’s possible you may have failed the required credit check(s). For a sim only deal there is a soft credit check. For a device as well Sky do carry out a second, more thorough check. Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[Asia1986]

My credit score was over 850 now beacouse of sky i have 100 less!!!it is a joke when sky decline my credit check!I am emplayed from 2012 in one company! No payment missing nothing!!! Beacouse of Sky now i can have problem to take a mortgage 😡🤬

[Daniel0210 · Accepted solution]

@Asia1986 

I'm afraid you're just ranting at customers here and you aren’t contacting Sky Customer Services. 

[Asia1986]

why should I contact them now? I wanted to buy online and for some reason I didn't pass the check and why should I call now? To get the points back?lol 

[Daniel0210]

@Asia1986 

You won't get the points back. It's entirely up to you whether you call to confirm the reason it failed. It won't change the outcome. 

[Asia1986]

Will do thanks 

[caesarome]

All Sky can say is if you have failed the credit check as they will not be able to tell you why as only you can view your credit records as companies like Sky are not allowed to.