Dear Sky Mobile Customer Service, I hope this message finds you well. I am writing to express my concern regarding an issue I've encountered with my phone.
I am free to call tomorrow before 14pm and after 8am. So if there’s anything you could suggest please give me a call.
Unfortunately, my phone is not charging at all, despite my efforts to try all possible solutions. I took it to an Apple service center, but the cost to fix it is prohibitively expensive. The issues began as soon as I first attempted to plug it in for charging, indicating that there may have been a defect from the start.
I previously reached out to your customer service and spoke to a representative who assured me that someone would contact me back regarding this matter. However, I have not received any follow-up.
Given the circumstances, I would like to request a return of the phone or, preferably, a replacement. I believe this is a reasonable request considering the issues I have faced. Thank you for your attention to this matter. I look forward to your prompt response.
