Phone contract

[Leeee1]

Sky accepted my contract application, then decided to send the phone I've ordered to DPD who then were updating me telling me my expected delivery date etc etc, only for it to then be RETURNED to cosigner, but not only that, DPD are still updating me on where my parcel is, telling me it's arrived at the depot ???? Why when I clearly can't have it ??? 

[caesarome]

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@Leeee1 wrote:

only for it to then be RETURNED to cosigner

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This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.