@Dave456
Almost certainly a scam. There is no need for a change of SIM card if yours is working.
They try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you.
The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.
They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.
See this link
https://www.sky.com/help/articles/account-takeover
With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
