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Discussion topic: Phone bill

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Avatar for JadeBrownley
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This message was authored by: JadeBrownley

Message posted on ‎11 Dec 2025 05:43 PM

Phone bill

Hi 

my phone bill is staying iPhone 15 pro max & iPhone 17 pro max 

I signed the agreement for swap, I've sent my old phone back and starting my new agreement 

 

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎11 Dec 2025 05:47 PM

Re: Phone bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @JadeBrownley  its taking at least 3 weeks for returns to be processed @JadeBrownley, any overpayment during this period will be refunded. If it's been more than 4 weeks the call sky on 150 with your tracking information and get them to chase it up. 

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