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This discussion topic has been answered Discussion topic: Phone bill

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This message was authored by: Sid3

Phone bill

After paying for my mobile phone sky are still charging me £18 a month why


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This message was authored by: Daniel0210 Answer

Re: Phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Sid3 

You can cancel the sim if you've had it 12 months or longer. You'll need to call Sky to cancel it & you will lose the number. You can't cancel it here or online. Dial 150 from your Sky mobile. If you haven't had it 12 months then early termination fees will be applied.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Daniel0210

Re: Phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Sid3 

If you mean you've paid the balance off for a device you will still have a data plan until you cancel it.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: Sid3

Re: Phone bill

Yes I have paid off my balance but do I still need a data plan with sky or can I go elsewhere to possibly get a better one 

This message was authored by: Daniel0210 Answer

Re: Phone bill

Posted by a Superuser, not a Sky employee. Find out more

@Sid3 

You can cancel the sim if you've had it 12 months or longer. You'll need to call Sky to cancel it & you will lose the number. You can't cancel it here or online. Dial 150 from your Sky mobile. If you haven't had it 12 months then early termination fees will be applied.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Sid3

Re: Phone bill

Thanks I will keep it for the time being bye

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