Phone bill

[Erica22]

Can't afford my phone bill, why have I been charged twice for my new phone and once for my old phone. I can't afford that and now I've been left with no money as my phone bill has cost me a fortune 

[caesarome]

---

@Erica22 wrote:

why have I been charged twice for my new phone and once for my old phone.

---

What happened with your old phone, was it returned to Sky via a swap because if so billing continues until it has been inspected and this can take 2-3 weeks.

[PandJ2020]

---

@Erica22 wrote:

Can't afford my phone bill, why have I been charged twice for my new phone and once for my old phone. I can't afford that and now I've been left with no money as my phone bill has cost me a fortune 

---

If you just performed a swap then it's quite normal to pay for both phones due to the delay in processing the return of the old phone (which takes 3-4 weeks currently).  Any payment for the old phone will be a credit on your account (or will reduce any shortfall in valuation).