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Discussion topic: Phone bill saying paid when it’s not

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This message was authored by Jazmine22 This message was authored by: Jazmine22

Phone bill saying paid when it’s not

Hi there I've recently added a new phone and sim deal on to my already existing phone and sim deal so I have 2 my bill increased this month like it should but it's saying payment received and no money has come out of my bank I usually pay £70 direct debit but it's now gone up to £108 is it not going out because it's direct debit or should it just change the payment amount needed as it's 3 days past my regular payment date and still not pending on my bank like it usually is just confused why it says payment received when nothing has been payed  

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This message was authored by caesarome This message was authored by: caesarome

Re: Phone bill saying paid when it’s not

Posted by a Superuser, not a Sky employee. Find out more

If it is saying the payment has been recieved then it is because it is being taken now so within a day or two you should see your own account has been updated to show this so do not make any manual payments just leave things as they are.

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